How can we help?
Have a question about one of our table lamps, ambient lights, bedside lamps or sculptural lighting pieces? Need help with an existing order, shipping, tracking, payment or a return? Our customer-care team is here to assist you.
A clearer way to get the help you need.
Questions About an Existing Order
If you are contacting us about an existing purchase, please include your order number and the email address used during checkout.
Providing these details helps our customer-care team locate your order and review the relevant information more efficiently.
Problems With Your Order
If your lighting product arrives damaged, defective, incomplete, incorrect, or materially different from the applicable product description, please contact our customer-care team promptly.
To help us review the issue, please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos of the product.
- A photograph of the shipping label and exterior packaging where appropriate.
Once the issue has been reviewed and confirmed, our team will advise you of the appropriate next step, which may include a replacement, reshipment, refund or return solution depending on the circumstances and the applicable store policy.
Please note: Minor differences in finish, texture, surface appearance, material tone, lighting color or handcrafted details may occur between products and images due to manufacturing variation, materials, photography, display settings and ambient lighting. Such minor variations are not necessarily considered defects.
Questions About a Lighting Product
Need more information before ordering? You are welcome to contact us with questions about dimensions, materials, finish, placement, lighting style, product use or other product details.
When possible, please include the product name or product-page link so our team can identify the exact item you are asking about.
Shipping & Tracking
If you have questions about order processing, shipment status, tracking information or delivery, please contact customer care with your order number.
Tracking information may take time to update after a shipping carrier receives a parcel. Delivery timelines can also be affected by destination, carrier operations, customs procedures and other circumstances outside our direct control.
Response Time
We aim to respond to customer-service inquiries within 1-2 business days.
Some matters may require additional investigation with a shipping carrier, fulfillment partner, payment provider or another relevant service provider. In those cases, resolution may require additional time even after our initial response.
Before returning an item.
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address.
After your return request has been reviewed and approved, customer support will provide the appropriate return instructions and, where applicable, the correct return destination.
Please review our Refund & Return Policy for the complete terms that apply to returns, refunds and eligible products.
Business & Contact Information
zenalvorary™
zenalvorary™ operates through zenalvorary.com. The online store and customer-support services are operated by Shanghai Zhaopanzuo Network Technology Co., Ltd.
Questions about your light, your order or your space?
Reach out to zenalvorary™ Customer Care and our team will help you find the information you need.