After payment confirmation and any necessary order verification, orders are normally prepared within 2-4 business days.

During holidays, promotional events or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays and applicable public holidays. Processing time and carrier transit time are separate periods.

For standard shipping to supported United States destinations, estimated carrier transit time is generally 10-15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order processing time and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures, remote destinations or other circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination, order details and available delivery services.

You will have an opportunity to review the applicable shipping charge and final order total before submitting payment.

Depending on inventory availability, product location, package requirements and delivery destination, orders may be fulfilled from available facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Shanghai Zhaopanzuo Network Technology Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

Once an order has been dispatched and tracking information becomes available, available shipment details will normally be sent to the email address entered during checkout.

A carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on product, fulfillment location, destination and available shipping service.

Please review your name, delivery address, apartment or unit number, postal code and contact information carefully before submitting your order.

If you discover an error after ordering, contact service@zenalvorary.com as soon as possible.

We will make reasonable efforts to update an address before fulfillment begins, but address changes cannot be guaranteed after processing or shipment preparation has started.

Additional shipping charges may apply where an incorrect or incomplete address supplied by the customer causes a parcel to be returned and shipped again.

Availability for P.O. boxes, APO/FPO addresses and United States territories depends on the product, destination and shipping services available at the time of purchase.

If an address is supported, the available shipping option will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number.

We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

If a package appears to have been lost while in transit, please contact Customer Care with your order number.

After available tracking information and shipment circumstances have been reviewed, we will advise you of an appropriate solution under the applicable store policy.

If tracking shows Delivered but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors and any safe delivery location used by the carrier.

A carrier status of Delivered does not automatically prevent us from reviewing a delivery issue.

If the package still cannot be located, contact us with your order number so the available circumstances can be reviewed.

Contact us promptly if your order arrives damaged, incomplete, incorrect or materially different from the applicable product description.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the product and issue.
• A photograph of the exterior packaging and shipping label where appropriate.

After the issue has been reviewed, Customer Care will advise you of the appropriate resolution under the applicable store policy.

zenalvorary™ primarily serves customers in the United States. Where delivery to another destination is available, applicable shipping options will be displayed during checkout.

International deliveries may be subject to customs duties, import taxes, brokerage fees or similar charges.

Unless checkout clearly states that such charges are included, charges imposed by a government, customs authority, carrier or broker are generally the responsibility of the recipient.