Our online checkout is designed to transmit payment information through secure payment infrastructure provided by our ecommerce and payment service providers.

When you enter payment information during checkout, your transaction is processed through the payment option selected at checkout.

The payment methods currently available for your order are displayed during checkout.

Available options may vary depending on your location, currency, device, order value and the payment services available at the time of purchase.

Please refer to the checkout page for the most current list of supported payment methods.

By submitting an order, you authorize the applicable payment service provider to process the amount displayed during checkout.

Depending on your payment method, your bank or payment provider may place an authorization or temporary hold before the payment is fully completed.

The price and currency applicable to your purchase are displayed during checkout before you confirm payment.

If your payment account uses a different currency, your bank, card issuer or payment provider may apply currency conversion, international transaction or other fees according to its own terms.

These external fees, where applicable, are determined by the relevant financial institution and are not controlled by zenalvorary™.

Payment details are handled through the payment infrastructure used at checkout.

zenalvorary™ does not normally receive or store your complete payment card number or card security code when these details are processed directly by the applicable payment service provider.

Information related to your order may still be retained where required for transaction records, customer support, refunds, accounting, fraud prevention or legal compliance.

A payment may be declined or fail for reasons determined by your bank, card issuer or payment service provider.

If a payment is unsuccessful, please verify your billing details and available payment information or contact your financial institution where appropriate.

You may also contact our Customer Care team if you believe there is an issue with the checkout process.

Orders may be subject to automated or manual review intended to help identify unusual, unauthorized or potentially fraudulent transactions.

In certain circumstances, we may request additional information before an order is processed or fulfilled.

We reserve the right to cancel or refuse an order where we reasonably believe the transaction is unauthorized, fraudulent or inconsistent with our store policies.

Approved refunds are generally issued to the original payment method used for the purchase unless otherwise required by the applicable payment process.

Once a refund has been initiated, your bank or payment provider may require additional processing time before the credit appears in your account.

Please refer to our Refund and Return Policy for the conditions that apply to returns and refunds.