Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-day return window expires.

Return eligibility remains subject to the conditions described in this policy.

Before sending any item back, email service@zenalvorary.com .

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return request.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label for damaged, incomplete or incorrect orders where appropriate.

Customer Care will review your request and provide the applicable instructions if the return is approved.

Except where an item is damaged, defective, incorrect, incomplete or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered and not intentionally damaged.
• Returned with original parts, accessories, inserts and included components.
• Returned in original protective packaging where reasonably possible.
• In a condition that allows reasonable inspection and resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make a product ineligible for return, provided the product otherwise satisfies the applicable return conditions.

Please handle lamps, shades, bases, bulbs, cables, adapters and decorative surfaces carefully during inspection so that the item remains in returnable condition.

zenalvorary™ offers design-led lighting including table lamps, ambient lights, bedside lamps and art lights.

Depending on the product and material, minor variations may occur in finish, texture, tone, surface detail, decorative elements, dimensions or perceived color.

If you simply decide that the color, finish, texture, scale or appearance does not suit your preference, you may request a return within the applicable return period, subject to the conditions of this policy.

After your request has been reviewed and approved, Customer Care will provide the appropriate return destination and return instructions.

Unauthorized returns, or parcels sent to our registered business address, an incorrect location or another destination not provided by Customer Care, may be delayed, rejected, lost or otherwise ineligible for processing.

Certain products may not qualify for preference-based returns because of personalization, product condition or other legitimate considerations.

These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as Final Sale or non-returnable before purchase.
• Items materially altered, misused or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as Final Sale or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect or materially different from its applicable product description, please contact us promptly and preferably within 7 calendar days after delivery.

Please include your order number, a clear description of the issue, and photographs or videos showing the product, packaging and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will advise you of the appropriate resolution, which may include replacement, reshipment, refund, return or another reasonable solution.

Preference-based returns: If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection or another reason not attributable to us, the customer is generally responsible for applicable return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete or materially different due to an error attributable to us, Customer Care will provide an appropriate resolution under the applicable circumstances.

Original shipping charges are generally not refundable for preference-based returns unless required by applicable law.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

zenalvorary™ cannot guarantee receipt of a return package shipped without tracking or sent to an address not provided by Customer Care.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected and approved, we generally initiate the eligible refund to the original payment method within 5-10 business days.

Your bank, card issuer or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, Customer Care may work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances and nature of the issue, Customer Care may determine that a refund or replacement can be provided without requiring the item to be returned.

Exchanges depend on current inventory and product availability.

If a direct exchange is unavailable, Customer Care may ask you to complete an approved return and place a new order for the desired product.

Product availability cannot be guaranteed while a return or exchange request is being reviewed.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy explains our standard return and refund procedures.

It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.