By visiting zenalvorary.com, using our services, creating an account or placing an order, you agree to be bound by these Terms and Conditions together with any policies incorporated into them.

If you do not agree to these Terms, please do not use the website or place an order through our store.

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

zenalvorary™ operates through zenalvorary.com.

The online store is operated by Shanghai Zhaopanzuo Network Technology Co., Ltd.

Company and contact information is provided near the end of these Terms and on our Contact Us page.

You must be legally capable of entering into a binding purchase agreement under the laws applicable to you.

If you create a customer account, you are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

Please contact us promptly if you believe your account has been accessed or used without authorization.

zenalvorary™ offers design-led lighting including table lamps, ambient lights, bedside lamps and art lights.

We make reasonable efforts to present product descriptions, dimensions, photographs, materials, finishes, colors and other product information accurately.

However, actual appearance may vary due to screen settings, photography, ambient lighting, manufacturing variation and material characteristics.

Product prices are displayed on the website and may change from time to time without prior notice.

The price applicable to your purchase is the price presented during checkout when you submit your order, subject to correction of obvious pricing or system errors where permitted by law.

Shipping costs, taxes or other applicable charges will be shown during checkout where applicable.

Submitting an order does not necessarily mean that the order has been finally accepted for fulfillment.

We may review orders for payment authorization, inventory, suspected fraud, pricing errors, address issues or other legitimate operational reasons.

We may refuse or cancel an order where reasonably necessary, including where a product is unavailable, a payment cannot be authorized, information appears inaccurate, an obvious pricing error has occurred or the transaction appears unauthorized or fraudulent.

Where an order is canceled after payment has been collected, an applicable refund will be issued.

Payment options available for a transaction are displayed during checkout.

By submitting payment, you authorize the applicable payment provider to process the amount shown at checkout.

Additional information concerning payment authorization, currencies and payment security is available in our Payment and Security Policy.

Order processing, shipping options, estimated transit periods and other delivery information are described in our Shipping Policy.

Delivery dates and carrier transit periods are estimates unless expressly stated otherwise.

Delivery may be affected by carrier operations, weather, customs, destination limitations and other circumstances outside our reasonable control.

Returns, refunds and exchanges are governed by our Return and Refund Policy.

Customers should contact Customer Care before returning merchandise and should not automatically send merchandise to our registered business address.

Eligibility, applicable return windows, shipping responsibilities, inspection requirements and refund timing are described in that policy.

If you need to request a change or cancellation, contact Customer Care as soon as possible after placing the order.

We will make reasonable efforts to assist before fulfillment begins, but changes and cancellations cannot be guaranteed after processing, packaging, fulfillment or dispatch has started.

You may use this website only for lawful personal or commercial shopping purposes consistent with these Terms.

You must not:

• Use the website for unlawful, fraudulent or abusive activity.
• Attempt to gain unauthorized access to website systems, accounts or data.
• Introduce malicious software, harmful code or disruptive technologies.
• Interfere with the website, checkout process or other users.
• Scrape, reproduce or exploit substantial website content in a manner that violates applicable law or our intellectual property rights.
• Misrepresent your identity or provide intentionally false transaction information.

Unless otherwise indicated, website content including brand names, logos, text, graphics, layouts, photographs, product presentation and design elements is owned by or licensed for use by zenalvorary™ or the applicable rights holder.

Use of our website does not grant you ownership of or unrestricted rights to that content.

Content may not be reproduced, distributed, commercially exploited or otherwise used beyond what is permitted by law without appropriate authorization.

If our website allows customers to submit reviews, photographs, comments or other content, you are responsible for ensuring that content is lawful and that you have the right to submit it.

We may remove content that is unlawful, abusive, fraudulent, misleading, infringing, unrelated to the product or otherwise inconsistent with applicable website rules.

We may use submitted content to operate and present our services where permitted by the applicable submission terms and law.

Our website may use or provide access to third-party services, payment providers, delivery providers, applications or websites.

Third-party services may be governed by their own terms, privacy policies and operating practices.

We are not responsible for independent third-party services except to the extent responsibility cannot lawfully be excluded.

Website content may occasionally contain typographical errors, inaccurate information, technical errors or outdated information.

We reserve the right to correct errors, update information or modify product availability, subject to applicable law.

If an error materially affects an order already placed, we will take appropriate steps consistent with applicable consumer law.

To the fullest extent permitted by applicable law, the website and online services are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, error-free or completely secure.

This section does not exclude product warranties, consumer guarantees or other rights that cannot lawfully be excluded or limited.

To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental, special or consequential losses arising solely from website use where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

Consumer rights and mandatory legal remedies remain unaffected.

To the extent permitted by law, you may be responsible for losses, claims or costs resulting from your unlawful use of the website, intentional misuse of our services or violation of third-party rights.

This provision does not impose responsibility that applicable law does not permit us to impose.

Our collection and handling of personal information is described in our Privacy Policy.

By using the website, you acknowledge that certain information may be processed as necessary to operate the store, provide services, complete transactions and comply with applicable requirements.

We may suspend or restrict access to the website where reasonably necessary to protect the store, customers, security or legal compliance.

This may include circumstances involving suspected fraud, unauthorized activity, misuse or material violation of these Terms.

If a provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary where permitted.

The remaining provisions will continue to apply to the extent legally possible.

These Terms are interpreted in accordance with applicable law, taking into account the location and legal status of the store operator and any mandatory consumer protections applicable to the customer.

Nothing in these Terms is intended to deprive a consumer of mandatory rights or protections that cannot lawfully be waived.

We may update these Terms when our services, business practices, technology, policies or applicable legal requirements change.

The current version will be posted on this page with an updated revision date.

Material changes may receive additional notice where appropriate.

Questions about these Terms and Conditions may be sent to:

service@zenalvorary.com

Please include enough information for our Customer Care team to understand and review your question.